1. How can I place an order?
You can order through our website or message us on social media. We’ll confirm and ship your order quickly.
2. Are the sizes accurate?
Yes, our sizes follow international standards. Check our size chart or contact us for help.
3. How long does delivery take?
Cairo & Giza: Within 3 business days.
Other areas: 3–5 business days.
4. Can I open the package before paying?
Yes, you can open and inspect the item before paying the delivery agent.
5. What if the size doesn’t fit?
You can request an exchange within 14 days, as long as the item is in its original condition.
6. Who pays the shipping cost for exchanges?
The customer covers it, unless the mistake was on our part.
7. Do you offer refunds?
Yes, within 14 days. The refund will be issued via the original payment method after inspection.
8. How can I track my order?
We’ll send you a tracking number once your order is shipped.
9. What fabrics do you use?
We use premium fabrics, including our signature “Baskota” — soft and comfortable for everyday wear.
10. Are Sarabil products really made in Egypt?
Yes, 100% Egyptian-made with pride.
11. Do you offer plus sizes?
We offer sizes from Small to XXL. Oversized pieces may fit larger sizes as well.
12. Will the fabric shrink or change after washing?
Not if you follow the care instructions. We recommend cold water wash and no heat drying.
13. Can I place a bulk or wholesale order?
Yes, contact us directly to arrange a wholesale or B2B order.
14. Do you offer discounts or promotions?
Yes, we run seasonal offers. Follow us or subscribe to our newsletter for updates.
15. Do you ship outside of Egypt?
Currently, no. But international shipping is coming soon.
